We will issue customers a full credit for the product at the time of the return being received (not including freight). Items not returned in the original packaging will incur a 10% restocking fee. ![]() All equipment may be returned unused, in its original packaging, right side up, within 30 days of purchase. Snappy Popcorn allows returns under most circumstances. If Snappy Popcorn cannot contact you the order will be cancelled. However, if an order is placed with a PO Box shipping address Snappy Popcorn will contact you for an alternative address. Snappy Popcorn will contact you with freight charges for approval. Regular UPS/FedEx Rates will not apply and freight charges on these items are additional. However, our large concession equipment must ship motor freight. *Free Shipping is available for many of our products. What is the difference between Sno Cones and Shaved Ice?.Real people answering your calls daily 8am - 5pm CST. Please contact us if there is anything we can do to improve your product experience and thank you for choosing Snappy Concessions! ![]() You can reach our Live Customer Support team at 80 or email us at we will respond to all messages promptly. We have real people available to answer your calls Monday-Friday, 8am - 5pm Central Time. Our friendly and helpful customer care team is here to answer questions and provide product support to ensure you are satisfied with your purchases. We are passionate about the concessions business and are committed to creating happy customers.
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